Refund policy

30-day returns on unopened products
You can request a return within 30 days of receiving your order. To be eligible, the item must be unopened with the seal intact, and you’ll need your order number or proof of purchase.

How to start a return
Email us at kyle@livevirtus.com with your order number. If your return is approved, we’ll send you a return shipping label and instructions. Items sent back without an approved return can’t be accepted.

Damaged, defective or wrong item
Please check your order when it arrives. If anything is damaged, defective or not what you ordered, email us at kyle@livevirtus.com as soon as possible with your order number and a photo, and we’ll make it right.

Bundles and promotions
Items bought in a bundle, with a promotion or through our Buy 1, Get 1 offer can be returned on the same terms. Refunds are for the amount you actually paid for the returned items.

Subscriptions
You can skip or cancel your Subscribe & Save plan anytime before your next order is processed. Orders that have already been processed follow the return terms above.

Non-returnable items
Opened products and gift cards can’t be returned.

Refunds
Once we receive and inspect your return, we’ll email you to let you know whether it’s approved. Approved refunds go back to your original payment method within 10 business days, and your bank or card issuer may take a few extra days to post it. If 15 business days have passed since your return was approved, email us at kyle@livevirtus.com.